Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

At HS Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

5-Day Return Policy

We offer a 5-day return policy, which means you have 5 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and unworn.
Be in its original condition.
Include all original packaging, accessories, manuals, tags, and protective films.
Include proof of purchase (order confirmation or receipt).

How to Start a Return

To request a return, please contact us at:

Email: hsstoreofficial4u@gmail.com

Please include:

Your order number
The reason for the return
Photos (if the item is damaged, defective, or incorrect)

If your return is approved, we will provide instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent.
The item arrived damaged.
The item has a manufacturing defect.

We recommend using a tracked shipping service, as HS Store is not responsible for items lost during return transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your watch is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at hsstoreofficial4u@gmail.com with your order number and clear photos. We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

Watches that have been worn, resized, altered, or damaged after delivery.
Items missing original packaging, accessories, tags, or protective films.
Gift cards.
Clearance, promotional, or final sale items (unless faulty).

Exchanges

We do not offer direct exchanges.

If you would like a different watch, please return the eligible item for a refund (if approved) and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hsstoreofficial4u@gmail.com.